Tuesday September 13, 2022

Issue summary: On September 13, 2022 from 10:33 AM PDT to 3:21 PM PDT, some customers were unable to see group direct messages in their sidebars due to a recent update. Reverting the update fixed the issue for all affected customers.

11:21 PM PST

We’ve restored access to Direct Messages for all impacted users. Please reload your Slack workspace (press Command/Control + Shift + R) to ensure your missing Direct Messages are restored. We apologize for the disruption, and appreciate your patience as we worked to resolve this.

5:41 PM PST

Direct Messages with three or more people are missing from the Direct Message list for all workspaces. We are currently investigating the cause and will update here. We apologize for the inconvenience!

3:55 PM PST

Issue summary: Starting September 6th, 2022, we identified an issue with the Google Sheet app inside Workflow Builder. This issue caused the app to read the spreadsheet date/time format wrong, inserting the incorrect time value in the timestamp. We discovered this was due to the app processing the workflow step with a single digit value instead of a double digit value. Users can continue highlighting the Submission Time column in the spreadsheet and select Format → Number → Custom Number Format and insert: ddd mmm yyyy hh:mm:ss, as a workaround. We will work to fix this through a bug ticket that has been filed as a result of this incident. Though we have not resolved this issue yet, we will provide further updates through customer support tickets with the impacted users.

10:32 AM PST

We have found a workaround for users facing the issue where using the workflow tool to add a row to a spreadsheet is inserting incorrect time information. As a workaround, highlight the Submission Time column and go to Format → Number → Custom Number Format and insert: ddd mmm yyyy hh:mm:ss. Going forward, we’ll continue working on this as a bug that we’ll track internally. If you’re still experiencing this behaviour, please reach out to us at feedback@slack.com.

1:17 PM PST

We are still investigating an issue where using the workflow tool to add a row to a spreadsheet is mistakenly inserting incorrect time information, causing errors when attempting to retrieve spreadsheet data. We will let you know as soon as we have any updates. Thank you for your patience while we look into this.

7:20 AM PST

We’ve identified an issue where using the workflow tool to add a row to a spreadsheet is mistakenly inserting incorrect time information, causing errors when attempting to retrieve spreadsheet data. We’re investigating and will let you know as soon as we know more. We appreciate your patience in the meantime.

7:29 PM PST