Thursday December 1, 2022

Incident
Some customers may be experiencing issues with custom emoji reactions disappearing

Issue summary: From December 1, 2022, 1:00 PM PST, to December 1, 2022, 6:30 PM PST, some of our users ran into an issue where custom emoji containing non-ASCII characters disappeared after being used as reactions. A backend change to our emoji validation process caused some emojis with non-ASCII characters to be rejected. Your emoji reactions should now be back to normal.
2:02 AM PST
We've resolved the issue involving custom emoji being removed after adding a reaction. Thank you for your patience while we sorted out this issue.
6:49 PM PST
Some customers may be experiencing issues with custom emoji disappearing after adding a reaction. We're investigating and will post an update as soon as possible.
4:32 PM PST
Features affected
Messaging
Status
Incident