Thursday February 23, 2023

Incident

Some customers in the Phillipines may not be able to connect to Slack

Issue summary:
From February 23, 2023 at 5:24 p.m. PST until February 23, 2023 at 8:23 p.m. PST, some customers in the Phillipines were not able to access Slack. We looked into it and found that the issue was an external factor that we have now addressed it on our end and the impacted users have confirmed that they can now access Slack.

3:02 AM PST

This issue has now been resolved. Users in the Phillipines should now be able to connect to Slack as expected. We're very sorry for any inconvenience caused.

8:37 PM PST

We're still actively investigating, but we don't have any new information to share just yet. We'll provide another update in 30 minutes.

Thank you for bearing with us as we tackle this.

7:17 PM PST

We currently have all hands on deck as we investigate the connectivity issues some customers are facing. We'll return with another update in 30 minutes.

6:46 PM PST

Some customers in the Phillipines may not be able to connect to Slack. Some parts of the Slack interface may also be failing to load. We're very sorry for the trouble, and we're working to resolve this as fast as we can.

We'll be back with an update in 30 minutes or as soon as we have news to share.

6:15 PM PST

Services affected

Connectivity

Huddles

Status

Incident