Monday February 20, 2023


Issues with mobile notifications for Enterprise Grid customers

Issue summary:

From Tuesday, February 14th, 2023 at 09:52 AM PST until Tuesday, February 21st, 2023 at 08:56 AM PST, some enterprise customers experienced issues with the delivery of mobile notifications on Android devices.

Our team identified that the cause of the issue was linked to a recent change with notification clearing. We rolled back this change which fixed the issue.

We're very sorry for any inconvenience caused.

11:41 AM PST

This issue has now been resolved and notifications should be working as normal.

We're sorry for any disruption this brought to your day.

10:58 AM PST

We are still working to investigate and resolve the notification problem. We'll be back with an update as soon as we have news to share.

6:32 PM PST

Some Enterprise Grid customers may be experiencing issues with the delivery of mobile notifications. We are investigating, and we apologise for the disruption to your work.

We'll be back with more information in 30 minutes. Thank you for bearing with us.

6:02 PM PST

Services affected