Monday March 27, 2023

The issue with users being prompted for reauthorization after already authorizing has been resolved.

We appreciate your patience and understanding while we worked to resolved this issue.

11:39 AM PST

Some users may be seeing signs of improvement, but we’re still working towards the most effective fix. We’ll be back with another update as soon as the issue has been fully resolved.

2:00 PM PST

We’ve identified what’s causing this and implemented a fix that we believe should clear the issue. We're currently monitoring the Slack access for all our T-Mobile users. We'll be back as soon as we have more information to share.

5:50 AM PST

Users are getting prompted for reauthorization after already authorizing. Authorizing prompts continue, then terminate the session, causing draft message loss. This error repeats every 48 hours for T-Mobile users.

11:48 AM PST