Sunday April 16, 2023


Channels are missing for Android users

Issue summary:

On April 16rd, 2023 from 12:11 PM PDT until 14:39 PM PDT, certain Android users on the Free plan reported issues with loading channels in the Android app.

Upon investigation, this was attributed to the implementation of a data optimization feature, intended to improve app performance. We have rolled back this feature temporarily, which has corrected the observed issue. A full investigation and remedy will take place prior to reimplementation.

Thank you for your patience while we worked through this. We apologize for any disruption to your work.

4:40 PM PST

We've resolved the issue, and all impacted customers should now be able to access all their Slack channels. You may need to fully close the Slack mobile app multiple times by opening your device's app switcher and swiping up on Slack.

Thanks for bearing with us and we apologize for keeping you away from your work.

2:42 PM PST

A small number of customers reported issues with loading channels in the Android App. We've identified the cause of this issue and we're actively working to restore Slack for all affected users. We'll be back as soon as we have more information to share.

2:25 PM PST

Services affected