Wednesday May 31, 2023


Reacji Channeler app is failing for some users

Issue summary:
From May 30th, 2023 at around 8:00 PM PDT until May 31st, 2023 at 9:20 AM PDT, users with the Reacji Channeler app installed in their workspace experienced some issues where the app would not execute.

The issue was traced back to a recent change that occurred for one of our app databases. This caused the app to accept new requests even though it was unable to connect to the database, resulting in timeout errors.

We reverted the change and restarted the backend processes which allowed the app to connect to the database again, resolving the issue for impacted users. We apologize for any disruptions to your day.

4:04 PM PST

We've released a fix and the Reacji Channeler app is up and running once again. We appreciate your patience while we sorted this out.

9:41 AM PST

We're still investigating issues with the Reacji Channeler app. No additional information to share just yet, but we'll keep you posted as soon we have an update.

9:01 AM PST

We're investigating a problem with the Reacji Channeler app. We'll be back with another update as soon as we have more information to share.

8:27 AM PST

Services affected