Tuesday June 13, 2023

Issue summary:
On June 13, 2023 from 11:55 AM PDT to around 3:47 PM PDT, some users may have experienced failure with clips transcribing and transcoding, execution of workflows with custom functions, new deployments of apps with hosted functions, and some delay when using canvases in Slack.

These issues were due to an outage from an upstream service provider which affected many services. The provider actively worked to remediate those issues, which then fully resolved the reported failures for impacted Slack users.

8:06 PM PST

We're pleased to report that users should see no further impact. Previously affected services are now functioning as expected. Thanks once again for your patience!

4:01 PM PST

We are holding steady and waiting for upstream confirmation that the issue is resolved. Thank you for your patience!

3:25 PM PST

Most impacted features are showing continued signs of improvement. We’ll share another update once the upstream provider confirms they’ve fully remediated their issues.

2:51 PM PST

We’re seeing signs of improvement, but we’re still monitoring the situation as the upstream provider continues to fully remediate their issues.

2:13 PM PST

A small number of users may still be experiencing trouble in Slack, specifically with clips transcribing and transcoding, execution of workflows with custom functions, new deployments of apps with hosted functions, and some latency when using canvases.

This partial service degradation is due to an upstream service provider issue.

That provider is actively working to rectify those issues and we’ll let you know as soon as we have another update to share.

1:24 PM PST

Some users are experiencing issues with workflows and clips transcriptions. We are looking into this and will provide another update as soon as we have more details to share. Thank you for bearing with us in the meantime.

12:46 PM PST