Wednesday June 14, 2023

Issue Summary:
From June 14, 2023 at 3:44 PM PDT until June 15, 2023 at 4:30 AM PDT, some customers may have been unable to send messages, join Huddles, run workflows, and access Slack.

A recent code change caused some resources on our backend web hosting service to be temporarily exhausted. Due to this, users experienced errors when joining Huddles, sending messages, and may have had their connection to Slack reset. We identified the issue and reverted the change restoring full functionality to these features.

11:31 AM PST

We've resolved the issue, and all impacted customers should now be able to
use workflows, channels and access Slack again. You may need to reload Slack (Cmd/Ctrl + Shift + R) to see the fix on your end. Thanks for bearing with us and we apologize for keeping you away from your work.

4:58 AM PST

Thank you for your patience. We believe we have identified the root cause of issues with running workflows, loading channels and accessing Slack. Our team is actively working towards a fix for this issue and we will share another update shortly.

3:45 AM PST

We're still actively looking into issues with running workflows, loading channels and accessing Slack. Thank you for your patience as we work towards resolving this as quickly as possible.

2:12 AM PST

We're still receiving reports of users with issues running workflows, loading channels and accessing Slack. We're very sorry for the disruption and we're working to resolve this as fast as we can.

7:43 PM PST

We have resolved the issue and all affected functionality should be restored for users. Thank you for your patience while we worked on fixing this.

4:52 PM PST

We've identified that this issue relates to trouble with several API calls, in addition, sending messages and workflows have been affected by this. We are seeing signs of recovery, but we continue to investigate. We'll share an update on our progress as soon as possible. Thank you for your continued patience.

4:20 PM PST

Some users are reporting issues with running workflows, loading channels and accessing Slack. We are looking into this and will provide another update as soon as we have more details to share. Thank you for bearing with us in the meantime.

4:01 PM PST