Friday June 23, 2023

Issue summary:
From 09:27 PDT on Friday June 23th 2023 to 14:23 PDT the same day, some customers experienced delays in loading messages and conversations. This was caused by a slight strain on our databases due to some unusually data heavy tasks running in the background.

We stopped the tasks that caused that strain, which resolved the problem for impacted users.

Thank you for your patience while we fixed this issue.

2:54 AM PST

We have released a fix at this time, and customers should no longer be experiencing delays when loading channels, conversation history, or when switching between channels. Please send a note to feedback@slack.com if you continue to have any trouble.

5:09 PM PST

Our investigation into this issue is still ongoing at this time. We can confirm that any latency users experience when loading channels, conversations or Threads is low. Our engineering team is working hard to resolve this issue, and we will return with an update as soon as we have more information to share. Thank you for bearing with us!

12:57 PM PST

No additional news to share just yet, but we're focused on getting things back to normal as quickly as we can. We are still looking into the issue where some users are experiencing delays when loading or switching channels, conversation history or the Threads view. Some users may also experience trouble with sending messages. We apologize for the continued trouble and appreciate your patience today.

12:00 PM PST

We are continuing to investigate the issue where some users are experiencing delays when loading or switching channels, conversation history or the Threads view. Users have also reported trouble with sending messages. We'll continue to provide updates on a regular basis. Thank you for your patience!

11:25 AM PST

We are still investigating the issue where some users are experiencing delays when loading or switching channels, conversation history or the Threads view. We'll let you know as soon as we have more details to share.

10:55 AM PST

Users are experiencing delays when loading or switching channels, conversation history or the Threads view. We're continuing to investigate, and will let you know as soon as we have more information. We appreciate your patience in the meantime.

10:17 AM PST

Users may experience delays when loading channels, conversation history or when switching channels. We're investigating and will let you know as soon as we have more information. We appreciate your patience in the meantime.

9:40 AM PST