Wednesday June 28, 2023

Incident

Users may experience slow-to-load threads

Issue Summary:
On Wednesday June 28th, 2023 from 10:35 AM PDT to 1:55 PM PDT, some customers experienced delays in loading threads. This was caused by a strain on our databases due to some unusually data-heavy tasks running in the background.

We stopped the tasks that caused the strain — which resolved the problem for impacted users. Thank you for your patience while we fixed this issue.

8:53 AM PST

We have found the issue, and user impact should now be resolved. Users should no longer have trouble loading threads. We're sorry for the interruption!

1:57 PM PST

Some users might be experiencing a delay in loading threads.

We're currently investigating this issue and will provide another update once we have more details to share. We’re sorry for any disruption this may have caused.

12:57 PM PST

Features affected

Messaging

Status

Incident