Friday July 28, 2023

Issue Summary:

From July 26th, 2023 at 8:00AM PDT to July 28th 2023 at 1:00PM PDT some users had trouble loading and editing canvases when accessing them from the channel canvas icon.

We determined this issue was caused by a recent code change related to how canvases persist across sessions. We issued a code update which resolved the issue for all impacted users. To see the fix applied, user impacted users should press Command/Control + R. We are also working on deploying a subsequent code update intended to prevent the issue from reoccurring in the future.

4:12 PM PST

We’ve rolled out a fix and canvases are now working as expected. If you’re still encountering any trouble, please reload Slack using Command + R (Mac) or Ctrl + R (Windows/Linux). Thank you for your patience while we sorted out this issue.

2:22 PM PST

We’ve identified the cause of this issue and we’re working on getting a fix out as soon as possible. We’ll be back once we have another update to share.

12:17 PM PST

We’re looking into an issue impacting canvases loading in channels. We’ll let you know as we learn more. Thank you for bearing with us in the meantime.

11:29 AM PST