Thursday July 13, 2023

Incident
Trouble with loading threads and accessing Slack

Issue Summary: On July 13, 2023 between 12:19 PM PDT and 12:36 PM PDT, some users encountered errors which led to being unable to load threads, send DMs, joining channels, and accessing Slack overall. This issue was a result of a failed host in our database infrastructure. We quickly replaced this host, fixing the problem for all impacted users. Users should no longer be experiencing any trouble accessing Slack.
2:25 PM PST
Features affected
Connectivity
Messaging
Status
Incident