Friday July 21, 2023
![](/img/v2/TableIncident.png)
Incident
Some user unable to load profiles
![](/img/v2/DetailPageCheck.png)
We’ve identified the cause of this issue. Any users encountering a REB9FC2A4F43 error can reload Slack (Command/Ctrl + Shift + R) in order to resolve this error. Thank you for your patience while we sorted out this issue.
9:12 AM PST
A small number of users reported encountering an REB9FC2A4F43 error when attempting to load user profiles.
Our engineers have rolled back a change that we believe could be the cause. Affected users should reload their app and reach out to feedback@slack.com if the issue persists.
8:57 AM PST
We’re looking into an issue impacting user profiles and we’ll let you know as we learn more. Thank you for bearing with us in the meantime.
8:24 AM PST
Features affected
Search
Status
Incident