Friday August 4, 2023

Issue summary:
On August 4, 2023 from 8:04 AM PDT to 11:14 AM PDT, some users were unable to upload files in Slack.

We determined that a recent backend code change was erroneously detecting certain users as deactivated, which in turn was causing these users requests to upload files to be rejected. We reverted this change, which resolved the issue for all affected users.

1:32 PM PST

We’ve restored full functionality to file uploads for all impacted users. You may need to reload Slack (Command/Ctrl + Shift + R) in order for this fix to be reflected on your end. We’re sorry for the disruption we brought to your day.

12:19 PM PST

Some users are seeing signs of improvement, but we're still working towards a full resolution. If you're experiencing any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R.

11:22 AM PST

We have determined that less than 1% of customers are experiencing issues with file uploads at this time. We are continuing to investigate this issue as a priority. We’ll continue to provide updates as we know more.

10:30 AM PST

We’re still actively investigating an issue uploading files. All workspace users may experience trouble uploading files. We’ll provide another update as soon as we have more information to share.

10:02 AM PST

We’re looking into an issue where Guests in a workspace are unable to upload files and we’ll let you know as we learn more. Thank you for bearing with us in the meantime.

9:23 AM PST