Monday August 7, 2023

Issue Summary:

On August 7, 2023, customers may have experienced issues with loading images, creating canvases, and workflow modals being delayed. A small number of customers may have been impacted as early as 5:50 AM PDT, with larger impact seen between 7:03AM PDT to 7:14AM PDT.

We traced the issue to a change that caused our server infrastructure to be overloaded. We rolled back this change, resolving the issue for all impacted users.

10:39 AM PST

We've resolved the issue and customers should no longer be experiencing any issues.

Customers may have experienced issues with images not loading, creating canvases and workflow modals being delayed.

Thanks for bearing with us.

7:37 AM PST

Customers may be experiencing issues uploading images, loading canvases and creating canvases.

We're currently investigating, and we'll share updates as we have more information. We're sorry for the disruption.

7:07 AM PST