Thursday August 24, 2023

Issue summary:
On August 23, 2023 from 4:30 PM PDT to August 31, 2023 11:26 PM PDT, some users experienced an issue posting messages in the designated #general channel of their workspace.

Our team identified that recent changes in our code broke some conditional logic and deprecated the preference that allows users to post in the #general channel.

We pushed out a fix and asked affected users to reload their Slack apps. This combination of steps resolved the issue.

11:36 AM PST

We’ve resolved the issue users were experiencing with posting in the #general channel. You will need to reload Slack (Command/Ctrl + Shift + R) in order for this fix to be reflected on your end. We’re sorry for the disruption this brought to your week, thank you for your patience while we sorted out the issue.

9:24 AM PST

We've released a potential fix for this issue, but we're still closely monitoring the situation. Slack will need to be reloaded to fetch this potential fix.

On desktop: Please open Slack and press Command/Ctrl + Shift + R. Slack will reload but you will not be signed out.

On mobile: Please quit the Slack app, then relaunch it.

We'll be back with an update as soon as this has been fully resolved.

11:52 PM PST

We’re still actively investigating this issue, but we don’t have any new information to share at this time. Thanks for your patience as we continue to work towards a fix.

3:38 PM PST

We’re still actively investigating this issue, but we don’t have any new information to share at this time. Thanks for sticking with us as we continue to work towards a fix.

1:20 PM PST

We're currently investigating reports that some users are unable to post to the #general channel. We apologize for the disruption and will provide an update once we have more details to share.

3:20 PM PST

Issue summary:
On August 24, 2023 between 10:41 AM PDT to 4:10 PM PDT, channel sections were missing from some users' sidebars.

We determined that a recent update in code failed to process an older format of data objects coming from our cache.

While we reverted this change and saw the majority of the issue resolved, this action caused an issue localized to the new data format and some users were still affected.

Once we pushed a fix to normalize and handle all objects in the cache, channel sections were restored for all impacted users.

2:31 PM PST

Missing channel sections should now be restored for all affected users. You may need to reload Slack (Command/Control + R) for the fix to take effect. Thank you your continued patience while we worked to resolve this issue, and we apologize again for the disruption.

4:53 PM PST

We've determined this issue isn't fully resolved, though some users may be seeing signs of improvement. We'll continue to provide updates as they become available.
Thank you for your patience while we sort out this issue.

1:17 PM PST

We’ve resolved the issue and restored missing channel sections for all impacted users. You may need to reload Slack (Command/Ctrl + Shift + R) in order for this fix to be reflected on your end. We’re sorry for the disruption we brought to your day.

11:57 AM PST

Some customers are encountering missing sections on their sidebar in Slack. We're actively looking into this, and we'll report back as more information becomes available.

11:38 AM PST