Thursday August 24, 2023

Issue summary:
On August 23, 2023 from 4:30 PM PDT to August 31, 2023 11:26 PM PDT, some users experienced an issue posting messages in the designated #general channel of their workspace.

Our team identified that recent changes in our code broke some conditional logic and deprecated the preference that allows users to post in the #general channel.

We pushed out a fix and asked affected users to reload their Slack apps. This combination of steps resolved the issue.

11:36 AM PST

We’ve resolved the issue users were experiencing with posting in the #general channel. You will need to reload Slack (Command/Ctrl + Shift + R) in order for this fix to be reflected on your end. We’re sorry for the disruption this brought to your week, thank you for your patience while we sorted out the issue.

9:24 AM PST

We've released a potential fix for this issue, but we're still closely monitoring the situation. Slack will need to be reloaded to fetch this potential fix.

On desktop: Please open Slack and press Command/Ctrl + Shift + R. Slack will reload but you will not be signed out.

On mobile: Please quit the Slack app, then relaunch it.

We'll be back with an update as soon as this has been fully resolved.

11:52 PM PST

We’re still actively investigating this issue, but we don’t have any new information to share at this time. Thanks for your patience as we continue to work towards a fix.

3:38 PM PST

We’re still actively investigating this issue, but we don’t have any new information to share at this time. Thanks for sticking with us as we continue to work towards a fix.

1:20 PM PST

We're currently investigating reports that some users are unable to post to the #general channel. We apologize for the disruption and will provide an update once we have more details to share.

3:20 PM PST