Tuesday August 29, 2023


Issues with workflows and app modals

Issue Summary:

From 11:32 PM PDT on August 29, 2023 to 02:06 AM PDT on August 30, 2023, some users may have seen an internal server or connection error in workflow and app modals.

We determined that a code change inadvertently caused an issue where incorrect data was stored in our database. When a modal was opened it used this incorrect data and displayed a connection error to users.

The code change was reverted and a fix was deployed which resolved the issue for all affected users.

7:22 AM PST

We’ve released a fix and all impacted features are up and running once again. We appreciate your patience while we sorted this out.

2:16 AM PST

We believe we've identified the cause of this issue and we’re working on getting a fix out as soon as possible. We’ll be back once we have another update to share.

1:07 AM PST

We’re still investigating issues with workflows & app modals. No additional information to share just yet, but we’ll keep you posted as soon we have an update.

12:36 AM PST

Some customers may be experiencing connectivity issues or server errors in workflows or app modals. We are investigating and will be back with an update in 30 minutes.

We apologize for the disruption to your work.

11:54 PM PST

Services affected