Wednesday September 6, 2023

Issue summary:
From September 6, 2023 at 2:50 PM PDT until September 7, 2023 at 8:18 AM PDT, some users may have encountered a 500 error when attempting to access their app configuration pages.

We determined that a code change inadvertently omitted some recently updated parameters, causing these pages to return errors and preventing customers from accessing or modifying their app configurations.

We implemented an initial fix to rectify the 500 errors for most pages, and then a second fix to address any outstanding issues. With both fixes in place, we restored full access to all app configuration pages.

Note: Due to an internal tooling error, we initially reported the times in this summary in UTC, but labeled with PDT. We have corrected this mistake and apologize for any confusion caused.

6:38 PM PST

We have rolled out a fix and the issue should be resolved for users. We appreciate your patience while we sorted this out.

2:30 PM PST

We've made a change and we're seeing improvements. Some of the affected pages should now be loading as normal, but we’re still working towards a full resolution.

We'll share an update as soon as the issue is fully resolved for all customers.

7:17 PM PST

We're actively investigating this issue and will be back with another update as soon as we have more information to share.

Thank you for your patience.

4:51 PM PST

Some users may be receiving 500 error page results while attempting to load some app configurations.

We're actively investigating this issue and will be back with another update as soon as we have more information to share.

4:28 PM PST