Thursday September 21, 2023

Issue summary:
On September 21, 2023 from 8:00 PM PDT to 1:30 PM PDT, some users encountered a message stating "Something went wrong" when accessing the Slack Connect invites page.

We determined that rate limits set for querying invites were the cause of the "Something went wrong" message. These limits were set prior to the product decision to include these in the Activity view. Because use of this view has increased, the limits are reached much sooner than originally expected.

These limits were lifted for the invites page, resolving the issue for users. We appreciate your patience while we sorted this out and apologize for any inconvenience this may have caused.

Note: Due to an internal tooling error, we initially reported the times in this summary in UTC, but labeled with PDT. We have corrected this mistake and apologize for any confusion caused.

10:48 AM PST

We’ve released a fix and all impacted features are up and running once again. We appreciate your patience while we sorted this out.

1:39 PM PST

We’re receiving reports around trouble loading the Slack Connect invitations page. We’re on the case and will provide another update once we have more details to share. We’re sorry for the disruption.

9:08 AM PST