Sunday September 3, 2023


Some customers are unable to switch channels in the web browser.

Issue summary:
From 12:24 PM PDT on August 30, 2023 to 12:44 PM PDT on September 5, 2023, some users were unable to switch channels using Slack in the browser.

We determined that the clicking on a channel in the sidebar ended up in a codepath which was requesting focus of the main Slack window. So in any case where the Slack app was opened from another page, the users encountered an issue.

The code change was reverted and a fix was deployed which resolved the issue for all affected users.

2:53 PM PST

We’ve rolled out a fix and switching between channels in the browser app is working as expected. If you’re still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). Thank you for your patience while we sorted out this issue.

12:52 PM PST

This issue only appears when accessing an Enterprise Grid workspace via the workspace selector page in the web browser.

We’ve identified the cause of this behavior and we’re working on getting a fix out as soon as possible. We’ll be back once we have another update to share.

10:33 AM PST

Some users may be experiencing issues when using Slack via a web browser. Users may be unable to navigate away from a channel or DM, and Slack may appear to freeze. Users can use a mobile or desktop app as a workaround.

Our team is actively working to resolve this issue as soon as possible. We appreciate your continued patience and will be back with an update once we have more news to share.

7:54 AM PST

We are continuing to investigate reports that some customers are unable to switch between channels when using Slack via a web browser.

We appreciate your patience and will be back with an update once we have more news to share.

9:00 PM PST

Services affected