Thursday October 5, 2023


Trouble connecting to Slack

Issue Summary:

On Oct 4, 2023 from 11:15 PM PDT to around 11:58 PM PDT a small subset of users experienced trouble connecting to Slack and sending and receiving messages.

A code change optimizing resource usage caused a core service to restart causing brief connectivity issues for a few users.

The service recovered automatically and we’ve put measures in place to prevent this from happening in the future.

6:53 AM PST

Some customers may be experiencing issues connecting to Slack at the moment.

We're on the case and working to resolve this as fast as we can. Thank you for bearing with us.

12:08 AM PST

This connection issue has now been resolved.

Users should now be able to connect to Slack without further disruption. Please reload your application or browser to see this resolution.

12:36 AM PST

Services affected