Tuesday November 28, 2023


Slack not loading for some users

Issue Summary:

From 9:30 AM PST on November 28, 2023 to 12:30 AM PST on November 29, 2023, some users in Asia were experiencing issues with Slack loading. Most of the impacted users were in Japan and India.

We traced this back to an unexpected spike in a database load for which we quickly saw recovery.

We monitored the situation closely and as the load reduced without intervention, we did not take any mitigating actions.

6:41 AM PST

This issue with Slack not loading for some users is now resolved. We apologize for any inconvenience caused by this.

12:48 AM PST

We’re investigating the issue where Slack is not loading for some users. We’re looking into the cause and will provide more information as soon as it's available.

11:40 PM PST

Services affected