Tuesday November 14, 2023

Issue summary: From 3:15 PM PST on November 14, 2023 to around 4:13 PM PST, a small number of customers using the Slack desktop app were unable to connect to Slack. This may have manifested as a "Something's gone awry" error page. A recent code change inadvertently introduced a logic error that prevented the desktop app from connecting as expected. We reverted this code change as an immediate mitigation step, then rolled out a fix to correct the logic error. The fix resolved the issue for all affected customers, restoring full access to Slack.

Nov 15, 3:01 AM UTC

We’ve completed rolling out a fix and Slack is now working as expected for all users. If you’re still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). We’re sorry for the disruption we brought to your day.

Nov 15, 12:55 AM UTC

We have begun deploying a fix and it's rolling out to everyone gradually. We appreciate your patience as we roll this out and restore normal service for everyone.

Nov 15, 12:29 AM UTC

We believe we have identified the cause of this issue and are working on a fix. We'll be back with an update soon. Please use Slack in a browser window in the meantime if possible.

Nov 14, 11:58 PM UTC

We're investigating reports of Slack not loading for some users. We'll share an update once we have more information, we appreciate your patience.

Nov 14, 11:28 PM UTC