Tuesday November 14, 2023


Slack not loading for some users

Issue summary:
From 3:15 PM PST on November 14, 2023 to around 4:13 PM PST, a small number of customers using the Slack desktop app were unable to connect to Slack. This may have manifested as a "Something's gone awry" error page.

A recent code change inadvertently introduced a logic error that prevented the desktop app from connecting as expected. We reverted this code change as an immediate mitigation step, then rolled out a fix to correct the logic error.

The fix resolved the issue for all affected customers, restoring full access to Slack.

7:01 PM PST

We’ve completed rolling out a fix and Slack is now working as expected for all users. If you’re still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux).

We’re sorry for the disruption we brought to your day.

4:55 PM PST

We have begun deploying a fix and it's rolling out to everyone gradually.

We appreciate your patience as we roll this out and restore normal service for everyone.

4:29 PM PST

We believe we have identified the cause of this issue and are working on a fix. We'll be back with an update soon.

Please use Slack in a browser window in the meantime if possible.

3:58 PM PST

We're investigating reports of Slack not loading for some users. We'll share an update once we have more information, we appreciate your patience.

3:28 PM PST

Services affected