Thursday November 9, 2023


User presence is unexpectedly changing

Issue Summary:

From 4:00 PM PDT on October 31, 2023 to 2:00 PM PDT on November 9, 2023, user presence would unexpectedly change to away or inactive.

We determined that an error during a routine system optimization on connectivity state caused this issue.

We reverted the change which fixed the issue for all affected customers.

Thank you for your patience while we resolved this.

7:57 AM PST

We resolved the issue with user presence unexpectedly changing for some users. Affected users may need to complete a hard refresh of their Slack app (Cmd/Ctrl + Shift + R) to capture the fix.

We apologize for any inconvenience this has caused and appreciate your patience while we sorted this out.

3:12 PM PST

We're seeing signs of improvement but are continuing to monitor the situation. We'll provide another update once we have more information to share.

11:12 AM PST

We’re still actively investigating the issue with user presence, but we don’t have any new information to share at this time. Thanks for sticking with us as we continue to work towards a fix.

1:02 PM PST

We're investigating an issue where user presence is unexpectedly changing to away or active. We are also working to understand if this is a continuation of the issue we investigated yesterday. We'll be back with an update once more information is available. Thank you for your patience.

12:20 PM PST

Services affected