Monday January 15, 2024

Issue summary:
From 11:26 AM PST on January 12, 2024 to 10:04 AM PST on January 15, 2024, some users were unable to configure 2FA on their accounts. We were made aware of this after a spike in reports early in the morning of Monday, January 15.

Upon investigation, this issue was traced back to a recent code change which we discovered was preventing users from being redirected back to the 2FA configuration page after entering their password during the 2FA setup process. We immediately reverted this change which fully resolved the issue.

3:51 PM PST

We’ve resolved the issue with 2FA setup. Thank you very much for your patience while we worked on getting this fix out the door.

If you have any continued trouble, please reach out to feedback@slack.com

10:26 AM PST

We’ve identified the cause of this issue and we’re working on getting a fix out as soon as possible. We’ll be back once we have another update to share.

10:01 AM PST

Some users may be having trouble setting up 2FA.

In the meantime, we recommend using an incognito tab or a private browsing to set up 2FA while we continue actively looking into this issue.

We apologize for the inconvenience and we'll report back as more information becomes available.

7:36 AM PST