Wednesday January 24, 2024

Issue summary:
From 11:37 AM PST to 11:48 AM PST on January 24, 2024, we experienced an unexpected amount of API calls to our servers that occurred within a short window of time. The volume of API calls resulted in some users experiencing latency loading channels and general difficulties connecting to Slack. We investigated the impact with a broad lens and began to observe signs of recovery around 12:09 PM PST.

During this time, we cautiously observed our health metrics to ensure our servers were accurately recovering. As a result of our thorough monitoring, there was a delay before we could confirm the issue was fully resolved. Our teams have also put in measures to help reduce the likelihood of this occurring again in the future.

9:58 AM PST

The issue that was causing some users to experience latency with connecting to Slack and loading channels has been resolved.
We apologize for any disruptions to your day.

5:27 PM PST

We're seeing signs of recovery, but are still investigating the root cause of the issue. We'll be back with an update as soon as we have more info to share.

12:37 PM PST

Our investigation is still ongoing at this time. We'll report back once we have news to share. Thank you for your patience.

12:28 PM PST

Users are experiencing general delays with the service, including issues with connecting to Slack and loading channels. We're looking into this and will share an update once we have more information.

12:00 PM PST