Monday February 12, 2024

Issue summary:
On February 12, 2024 from 6:00 AM PST to 8:32 AM PST, some users experienced latency when loading canvases or errors related to editing and saving canvases.

Upon investigation we determined that this was caused by rate limits put in place by an upstream provider. We restarted the impacted endpoints to mitigate the issue immediately, which resolved the issue for all affected users. We're continuing to partner with our upstream provider to reduce the likelihood of this occurring in the future.

2:15 PM PST

Users should no longer be experiencing any trouble using canvas.

Apologies for the trouble today and thank you for your patience.

9:17 AM PST

A small number of users may be experiencing trouble loading, editing or saving changes made to canvas.

We’re investigating and will let you know as soon as we know more.

We appreciate your patience in the meantime.

8:25 AM PST