Tuesday February 27, 2024


Trouble signing in on mobile for some Owners and Admins

Issue Summary:
On February 27, 2024 from around 8:30 PM PST to 10:06 PM PST Workspace Owners and Admins were experiencing issues while setting up two-factor authentication during sign in on iOS devices.

The issue was caused by a two-factor authentication feature deploy to users on the Pro subscription. After identifying the root cause the feature was was rolled back and this allowed all users to log back into Slack.

4:26 AM PST

Customers should no longer be experiencing any trouble signing in on mobile app. Apologies for the trouble today and thank you for your patience.

10:36 PM PST

Some owners and admins of workspaces on the Pro plan may be unable to sign in to the mobile app at the moment.

We're on the case, and we'll be back with more information in 30 minutes.

If you need urgent assistance signing in to the mobile app, please contact us at feedback@slack.com.

9:55 PM PST

Services affected