Thursday February 1, 2024


Users in Germany having trouble receiving 2FA SMS codes

Issue Summary:

On February 1, 2024 between 12:57 AM PST and 3:52 AM PST, some users in Germany were having trouble receiving two-factor authentication codes via SMS.

This was caused by an issue with a service provider and has now been resolved.

Users in Germany should no longer be having trouble and may also choose to use an authentication app to receive their 2FA codes instead of SMS.

Thank you for being patient with us, we appreciate it.

6:43 AM PST

Customers with German numbers should no longer be experiencing any trouble requesting two-factor authentication codes via SMS. If you have trouble setting up SMS 2FA you can also use an authentication app to set up 2FA. Please send a note to if you continue to have any trouble.

4:25 AM PST

We’re investigating an issue impacting users in Germany who may not be able to receive two-factor authentication SMS codes. We’ll report back with an update as soon as we have more information to share.

1:53 AM PST

Features affected