Thursday February 22, 2024


Threads aren't loading for some users

Issue summary:
From 2:54 PM to 2:59 PM PDT on February 22, 2024, some users were having issues loading Threads.

We carried out a thorough investigation and observed trends, but found no evidence of an issue on our side. By around 2:59 PM PDT, error rates had already subsided and we received confirmation from several users that they could load Threads again by reloading Slack.

Whilst no remedial action was taken on our end, we're analyzing data from this event to understand ways to mitigate similar issues that may occur in the future.

We're confident that there will be no further impact to users.

7:05 PM PST

Users should no longer be experiencing any issues with viewing threads. Thank you for your patience while we sorted this out.

3:42 PM PST

We're seeing signs of improvement but we're still monitoring the situation. Some users have reported that refreshing Slack via Ctrl + R (Windows/Linux) or Cmd + R (macOS) fixes the issue. We’ll be back with another update as soon as the issue is fully resolved.

3:27 PM PST

We are currently investigating an issue which is preventing users from being able to view threads. We apologize for the disruption, and we'll be back with an update as soon as we know more.

3:10 PM PST

Features affected