Wednesday February 21, 2024
Incident
Screen readers are not announcing unread messages when using the Ctrl + K command on Windows.
Issue summary:
On February 21, 2024 from 6:30 PM PST to 8:00 PM PST, customers using the JAWS or NVDA screen readers on Windows may have experienced issues with announcements for unread messages in the Quick Switcher (Ctrl + K).
A recent code change inadvertently introduced a conflict with an HTML label for an interactive element.
We reverted the code change, fixing the issue and restoring normal announcement behaviour.
5:46 PM PST
We've rolled out a fix and screen readers are now working as expected. If you're still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). Thank you for your patience while we sorted out this issue.
9:40 AM PST
Some customers who use screen readers on Windows are reporting they can no longer hear their unread messages when they use the Ctrl + K command. Our team are investigating the root cause of this issue. We’ll be back with another update as soon as we have more information to share.
7:19 PM PST
Features affected
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Status
Incident