Wednesday February 21, 2024


Screen readers are not announcing unread messages when using the Ctrl + K command on Windows.

Issue summary:
On February 21, 2024 from 6:30 PM PST to 8:00 PM PST, customers using the JAWS or NVDA screen readers on Windows may have experienced issues with announcements for unread messages in the Quick Switcher (Ctrl + K).

A recent code change inadvertently introduced a conflict with an HTML label for an interactive element.

We reverted the code change, fixing the issue and restoring normal announcement behaviour.

5:46 PM PST

We've rolled out a fix and screen readers are now working as expected. If you're still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). Thank you for your patience while we sorted out this issue.

9:40 AM PST

Some customers who use screen readers on Windows are reporting they can no longer hear their unread messages when they use the Ctrl + K command. Our team are investigating the root cause of this issue. We’ll be back with another update as soon as we have more information to share.

7:19 PM PST

Features affected