Wednesday March 13, 2024

Issue summary:
From 12:40 PM to 4:55 PM PDT on March 13, 2024, users from one Enterprise Grid organization may have experienced slowness or connectivity issues when using Slack.

A routine infrastructure process inadvertently caused an increase in requests to the database hosting the affected Enterprise Grid organization. This resulted in slower than usual response times for user actions in Slack, and some connectivity failures.

We identified the cause of the problem and manually increased the database capacity, restoring normal functionality for impacted users.

Thank you for bearing with us while we resolved this issue.

6:35 PM PST

Upon investigation we've determined these connectivity problems are isolated to one Enterprise Grid Org.

We'll closely monitor reports and provide further updates through customer support tickets with the impacted users. We will not be sharing further details on this through our Status Site, so please reach out to our team at feedback@slack.com if you need further assistance.

4:03 PM PST

Some customers are encountering slow load times and connectivity errors in Slack. We're actively looking into this, and we'll report back as more information becomes available.

2:37 PM PST

Issue summary:
On March 13, 2024 from 5:02 PM PDT until 9:48 PM PDT some users may have encountered "Something's gone awry" or "Slack isn't loading" errors when attempting to access their certain app configuration pages.

We determined that a recent code change caused this issue. We reverted the code change and the issue was resolved.

4:01 AM PST

We’ve restored full functionality to all app configuration pages for all impacted users. You may need to reload these pages (Command/Ctrl + Shift + R) in order for this fix to be reflected on your end. We’re sorry for the disruption we brought to your day.

11:07 PM PST

Some customers are reporting they cannot access certain app configuration pages. They receive "Something’s gone awry" or "Slack isn’t loading" errors. Reports have shown these errors are appearing on the 'Collaborators' or 'Manage Distribution' pages.

We're actively looking into this, and we'll report back here when more information becomes available to us.

8:42 PM PST