Thursday March 21, 2024

Issue Summary:

From March 20, 2024 at 10:28 AM PDT to March 25, 2024 at 6:14 AM PDT, some customers in the US were unable to receive 2FA SMS codes.

This issue was traced to customers with a specific mobile carrier. We engaged with our upstream provider, who worked with the carrier to resolve the issue.

Impacted customers should no longer be experiencing any trouble receiving 2FA SMS codes.

We apologize for any inconvenience caused and thank you for your patience.

10:32 AM PST

Impacted customers should no longer be experiencing any trouble receiving 2FA SMS codes.

Apologies for the inconvenience and thank you for your patience.

7:25 AM PST

We are continuing to partner with our upstream provider to investigate the issue with receiving 2FA SMS codes. We'll report back once we have further information to share. We appreciate your patience as we work to sort this out.

11:10 AM PST

We’re still actively investigating this issue, but we don’t have any new information to share at this time. Thanks for sticking with us as we continue to work towards a fix.

2:43 PM PST

We're actively looking into this, and we'll report back as more information becomes available.

2:09 PM PST

Some customers in the US are unable to receive 2FA (two-factor authentication) SMS codes. We have reached out to an upstream partner to investigate further and will share back when we have more updates.

1:35 PM PST