Monday March 4, 2024


Some customers are unable to share their screen during a huddle

Issue summary:
On March 4, 2024, from 4:18 PM PST until 10:17 PM PST some users experienced an issue when sharing their screen during a huddle. Attempting to share their screen would fail without any error or warning.

An incorrect piece of code was identified as the cause of the screen share issue. We safely reverted the problematic code, resolving the issue that users experienced. To capture the fix, a hard refresh (by pressing Cmd/Ctrl + Shift + R) may be required.

9:41 AM PST

We’ve rolled out the fix and huddle screen sharing is now working as expected. If you’re still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). Thank you for your patience while we sorted out this issue.

12:42 AM PST

We are continuing to work on getting a fix out as quickly as possible. Thank you for your continued patience.

10:21 PM PST

We’ve identified the cause of this issue and we’re working on getting a fix out as soon as possible. We’ll be back once we have another update to share.

9:36 PM PST

We’re still investigating issues with screensharing in huddles. No additional information to share just yet, but we’ll keep you posted as soon we have an update.

9:04 PM PST

We’re investigating reports that some customers are unable to share their screen during a huddle. We’re on the case and will provide another update once we have more details to share. Thank you for bearing with us in the meantime.

8:32 PM PST

Services affected