Wednesday March 6, 2024


Huddles not working for some Windows users

Issue summary:
On March 5, 2024 from 6:05 PM PST to March 6, 2024 8:17 AM PST customers on the Windows operating systems reported that Huddles were freezing when screen sharing.
We determined that a recent change that was made to the video codec of Huddles, which may have been moving more of the video encoding to the computer's Graphic Processing Unit. This would cause performance problems & freezing during a screen share.
After narrowing down the exact cause we rolled back the change which restored full functionality to Huddles screen sharing.

2:54 AM PST

We’ve rolled out a fix and huddles are now working as expected. If you’re still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). Thank you for your patience while we sorted out this issue.

9:33 PM PST

We’re investigating a problem with huddles. We’ll be back with another update as soon as we have more information to share.

6:41 PM PST

Services affected