Wednesday May 22, 2024

Incident

Users writing in Japanese and Korean are occasionally unable to type any characters.

Issue summary:
On May 8, 2024 at 12:00 PM PDT until May 28, 2024 at 9:51 AM PDT, some customers were unable to type in Japanese or Korean in the Slack for Windows app.

We traced these issues to a bug with an upstream provider. The upstream provider released a patch for this bug, so we prepared a Slack app update that implemented this patch. This app update resolved the issue for all affected customers.

11:17 PM PST

We started to roll out an update for the Windows app that will resolve this issue.

Please update your app version to 4.38.127 to fetch the fix.

You can find steps on how to update the app using our Help Centre article, here: https://slack.com/help/articles/360048367814-Update-the-Slack-desktop-app#update-desktop-app

Thank you for your patience while we sorted out this issue.

Please send a note to feedback@slack.com if you continue to have any trouble.

7:25 PM PST

Users may be experiencing trouble writing in Japanese and Korean characters. We're investigating and will let you know as soon as we know more. We appreciate your patience in the meantime.

12:38 AM PST

Services affected

Messaging

Status

Incident