Monday August 26, 2024

Issue Summary:
From August 22, 2024 at 2:20 PM PDT to August 26, 2024 at 2:00 PM PDT, some users had trouble loading channels and saw the error "REBD7A8C1099" while navigating between conversations in Slack.

A recent update unexpectedly caused difficulty fetching members in large channels on both the desktop and browser versions which prompted the error code.

Once we identified the specific update and reverted it, the error was resolved. After a hard reload, affected users were able to access all impacted channels.

We apologize for the disruption this caused.

10:20 AM PST

We’ve rolled out a fix and users should no longer encounter any issues with loading channels. If you’re still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). Thank you for your patience while we sorted out this issue.

2:36 PM PST

Our investigation is still ongoing. We'll return with another update once we have new information. We apologize for the inconvenience and appreciate your continued patience.

11:21 AM PST

We're continuing to investigate the issue with loading channels. This is currently only impacting those using the desktop or browser versions of Slack.

Attempting to load an impacted channel may result in a "REBD7A8C1099" error message. As a workaround, users may access impacted channels using the Slack mobile app.

We appreciate your patience as we work towards a fix.

9:12 AM PST

Some users are encountering an error in Slack when trying to load channels. We're actively looking into this, and we'll report back as more information becomes available.

6:51 AM PST