Tuesday August 27, 2024

Issue summary: On August 27, 2024 from 8:30 AM PDT to August 28, 2024 at 8:50 AM PDT, Windows users with Korean and Japanese applied as their default app font were seeing distorted characters in Slack. We traced the cause of this unexpected behavior back to an update we made impacting fonts in Slack. Once we identified the root cause, we issued a fix that adjusted the appearance of Korean and Japanese font in Slack back to normal, fully resolving the issue.

3:57 PM PST

We’ve released a fix for customers using Japanese and Korean fonts in Slack. You may need to reload Slack (Command/Ctrl + Shift + R) in order for this fix to be reflected on your end. We’re sorry for the disruption we brought to your day.

10:57 PM PST

We’re still looking into the cause of the font issue, and we’ll provide new information as soon as it’s available. We apologize for the ongoing trouble.

8:50 PM PST

We're pursuing a couple of avenues of investigation at this stage. We'll provide more information in 30 minutes.

8:21 PM PST

No new information to share at the moment, but we're still on the case and we'll be back with another update in 30 minutes.

7:32 PM PST

We are actively investigating the font issues. No additional information to share just yet, but we’ll provide an update in 30 minutes.

7:03 PM PST

Some users may be experiencing issues with the Japanese and Korean fonts in Slack. We are investigating, and we'll be back with another update in 30 minutes or as soon as we have more information. Thank you for bearing with us.

6:31 PM PST