Wednesday August 28, 2024

Issue summary:
From August 27, 2024 at 8:30 PM PDT to August 29, 2024 at 11:00 AM PDT, some users were experiencing crashes in Slack for Android.

After a thorough investigation, we determined that we were not handling a specific subset of errors efficiently, resulting in app crashes for some users.

We rolled out a code change to improve the way we handle these errors, resolving the issue for all affected customers.

6:30 PM PST

We have deployed a fix and the Android app is no longer crashing after adding an @mention. Thank you very much for your patience while we worked to get this out the door.

We are still investigating lagging and freezing in the Android app, and we appreciate you bearing with this. You can follow the progress of this matter here:
https://slack-status.com/2024-08/a93569f745bc5717

6:46 PM PST

We're seeing signs of improvement, but we continue to monitor our health metrics as we work to roll out the fix. We appreciate your patience as our work continues on this issue.

4:57 PM PST

We're continuing to monitor our health metrics as we roll out the fix to resolve the app crashes.

Some users may still be experiencing degraded or lagging app performance as a result of the incident we shared here: https://slack-status.com/2024-08/a93569f745bc5717. We apologize for any confusion.

9:39 AM PST

We've identified the cause of the issue and are working on a fix. Additionally, we continue to monitor our health metrics to measure progress. We'll be back with another update once we have new information to share.

8:59 AM PST

We are still working hard to rectify the crashing behaviour when using @ mentions on Android. We're currently working towards a resolution and hope to see improvements soon. We will provide another update in 1 hour.

8:06 AM PST

Our investigation is still ongoing and we'll provide another update in 1 hour unless new information becomes available before then.

6:58 AM PST

We're still working hard to find the cause of the crashing behaviour. We'll be back with another update in 30 minutes and appreciate your patience.

6:26 AM PST

We're continuing to investigate the crashing behaviour. We appreciate your patience while we're investigating and we'll provide another update in 30 minutes.

5:56 AM PST

We're still investigating the crashing behaviour, we'll provide another update in 30 minutes.

5:26 AM PST

We are still exploring possible causes for the crashing behaviour when using mentions on Android. We apologize for the continued delay and will provide further updates in 30 minutes.

4:55 AM PST

We're working hard on identifying the root cause of the crashing behaviour. We'll be back with another update in 30 minutes. Thank you for your continued patience.

4:26 AM PST

We’re still investigating the root cause of this issue. We’ll provide another update in 30 minutes.

3:55 AM PST

We are still working to identify and resolve the crashing behaviour when mentioning users. No additional information to share just yet, but we'll be back with another update in 30 minutes.

3:25 AM PST

Our investigation is still ongoing. We'll return in 30 minutes with another update or once we have new information. We apologize for the inconvenience and appreciate your continued patience.

2:52 AM PST

No additional news to share on the crashing behaviour just yet, but we’re working on getting things back to normal as quickly as possible. We do apologise for the trouble.

2:22 AM PST

We're still working hard to find the cause of the crashing behaviour. We'll be back with another update in 30 minutes.

1:49 AM PST

Users on Android may be experiencing crashes when mentioning other users.

We're currently investigating and we'll provide an update in 30 minutes or as soon as we have additional information.

1:13 AM PST