Monday September 9, 2024

Issue summary:
On September 9, 2024, between 11:45 AM PDT and 1:15 PM PDT, users experienced loading issues with Workflow Builder encountering a blank page or a "Something went wrong" error while creating, editing or duplicating workflows.

We determined that a background data maintenance task caused a lag which had a cascading effect on workflow related elements, creating the issues users were experiencing. We paused this task, reducing the lag, which restored functionality for users.

Note: This summary has been updated to better reflect the root cause and mitigation actions taken by Slack during this incident.

6:29 PM PST

Workflow Builder should now be working as expected. If you’re still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). Thank you for your patience while we sorted out this issue.

1:25 PM PST

We are still investigating the issues related to creating, editing, and duplicating workflows; however, we don't have any new information to share at this time.

Thanks for bearing with us and we'll let you know as soon as we have updates to share.

12:58 PM PST

Users may be unable to create new or edit workflows. We're investigating this issue and are working to understand the situation further. We'll let you know as soon as we have more details to share.

12:09 PM PST