Tuesday November 12, 2024

Summary

Between approximately 12:35 PM PST on November 11, 2024, and 10:05 PM PST on November 12, 2024, users may have experienced some channels missing from their default section in their sidebar.

This issue was initially handled as a bug report, but due to the widespread impact on end users, we enacted our incident response processes. Through our investigation, we traced the problem to an issue with backend code logic. This code was incorrectly categorizing these conversations as App/Integration DMs, resulting in these conversations being moved to an incorrect location in the users' sidebar.

To resolve the issue, we reverted the problematic code, restoring affected channel destinations in the sidebar.

*We adjusted this summary's impact start time to reflect more accurately, we apologize for any confusion.

1:34 PM PST

Resolved

We resolved the issue users experienced with missing channels in their sidebar. We recommend that affected users refresh their client by pressing Cmd/Ctrl + Shift + R. We apologize for any inconvenience and appreciate your patience.

1:00 PM PST

Cause Identified

We've identified the cause and are still working to restore functionality. We appreciate your patience as we continue to work on this.

9:52 AM PST

Investigating

Some users may find that some channels are missing from the default 'Channels' section of their sidebar. We are investigating and we'll be back with an update as soon as we have more information.

In the meantime, affected channels should still be accessible by searching for them with Cmd/Ctrl + K. We apologize for the disruption to your work.

7:22 PM PST