Thursday January 16, 2025

Summary

From 6:00 AM PST to 11:30 AM PST on January 16, 2025, some users on Enterprise Key Management (EKM) enabled workspaces may have experienced intermittent errors while using Slack.

An issue with part of our infrastructure caused a spike in errors on the EKM server cluster, resulting in inconsistent performance across Slack features including workflows, files, message posting, and huddles.

We redistributed incoming traffic to unaffected server clusters, restoring normal service for all impacted users.

5:17 PM PST

Resolved

We've implemented a fix to restore full functionality of affected features that users on EKM-enabled workspaces were experiencing trouble with. We apologize for any disruption to your work day.

11:54 AM PST

Investigating

We're investigating reports of users receiving errors when using some Slack features such as sending messages or triggering workflows. This is only impacting users in workspaces with Enterprise Key Management (EKM) enrolled. We appreciate your patience and will update you once we have news to share.

11:25 AM PST