Monday January 6, 2025

Summary

On January 6, 2025 from 12:14 AM PST to 11:09 AM PST, some customers were unable to switch between workspaces on desktop.

We identified that an error had been introduced via a routine code change that prevented an upgrade prompt from closing as expected. As the upgrade modal retained focus while open, this prevented users with a workspace on the free plan from switching between workspaces.

We reverted the code change and the issue was resolved for all impacted users.

9:07 PM PST

Resolved

We have identified the root cause of the modal not closing correctly and have reverted the modal to prevent this from impacting user's desktop and web clients going forward. If you’re still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). Thank you for your patience while we got to the bottom of this issue.

11:54 AM PST

Investigating

Some users who have a free workspace on their desktop or web browser Slack clients are unable to switch between Workspaces because of a modal not closing correctly. While this only affects free workspaces, it can impact any Slack user who has a free workspace added to their Slack client. Users can use a mobile app as a workaround and refreshing the impacted Slack client will sometimes allow users to switch workspaces. Our team is actively working to resolve this issue as soon as possible. We appreciate your continued patience and will be back with an update once we have more news to share.

11:30 AM PST