Thursday February 6, 2025

Summary

Starting around 8:00 AM PST until about 8:30 AM PST on February 6, 2025, some users experienced issues with emojis rendering properly in Slack, displaying only the emoji names.

We traced this back to a scaling issue with a database service responsible for rendering emoji requests. We temporarily redirected incoming traffic away from the problematic database service to address the scaling issue. Once the issue was resolved, traffic was returned to the proper databases, restoring emoji rendering functionality for all affected users.

1:27 PM PST

Resolved

Users should no longer be experiencing any trouble with emojis. 

Apologies for the trouble today and thank you for your patience.

10:36 AM PST

Cause Identified

We’ve identified the cause of the issue with emojis and we’re working on getting a fix out as soon as possible. 

We’ll be back once we have another update to share.

10:09 AM PST

Investigating

We're investigating an issue rendering and searching for emojis. 

We’re investigating and will let you know as soon as we know more. We appreciate your patience in the meantime.

9:22 AM PST

Summary

From 2:30 PM PST on February 6, 2025 to around 1:30 AM PST on February 7, 2025, some users experienced a "Something went wrong" error while searching in Slack when using filers. 

A recent code change was made which lead to the issue. 

As soon as this was identified, we rolled back to a previous version and worked a fix which resolved the problem for all impacted users.

2:54 AM PST

Resolved

We’ve rolled out a fix and filtered searching is now working as expected. If you’re still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). Thank you for your patience while we sorted out this issue.

1:10 AM PST

Update

We’ve figured out the cause of the error when using search filters, and we’re working to get things back to normal as quickly as possible. We appreciate you bearing with us in the meantime.

12:42 AM PST

Investigating

Some users may be running into error messages when trying to use a search filter in Slack. We are investigating, and we'll be back with more information as soon as we have news to share. 

We apologize for the disruption to your work. 

10:35 PM PST