Wednesday February 26, 2025

Users may still be experiencing issues loading Slack, using workflows, sending messages or loading threads. API-related actions may also be degraded in speed. While some users may notice improvements, we remain focussed on resolving the issues and are working on this with the highest urgency.

Remediation work involves repairing affected database shards, which are causing feature degradation issues. This has become a diligent process to ensure we're prioritizing the database replicas with the most impact. 

We are working to restore functionality to all of the database shards, and will continue to share updates here as we have more.

1:04 PM PST

We identified the cause of the issue and are continuing to monitor our health metrics, but we are still not fully resolved. Some users may still reproduce symptoms such as issues loading their workspaces.

Our work is still ongoing to restore affected backend services to returning functionality to impacted features.

12:34 PM PST

We're still working to restore functionality to affected Slack features such as sending messages, workflows, threads and other API-related features.  We'll be back with more updates as soon as they're available.

12:05 PM PST

No additional news to share just yet, but we’re focused on getting things back to normal as quickly as we can. We apologize for the continued trouble.

11:35 AM PST

We’re still looking into the cause of the issue and working on restoring functionality to affected features such as workflows, sending messages, threads and API-related features. Users may also continue to experience issues when attempting to log-in. We’ll provide new information as soon as it’s available.

11:05 AM PST

We’re still actively investigating this issue, but we don’t have any new information to share at this time. Thanks for sticking with us as we continue to work towards a fix. We’ll keep you posted as soon we have an update.

10:34 AM PST

We're still working to restore functionality to affected Slack features such as sending messages, workflows, threads and other API-related features.  We'll be back with more updates as soon as they're available.

10:03 AM PST

Our investigation is still in progress with regard to degraded functionality for Slack features such as workflows, threads, sending messages and API-related features. We'll be back with more updates as soon as they're available.

9:26 AM PST

We're continuing our efforts to restore functionality to affected features such as workflows, sending messages, threads and API-related features. Users may also experience issues when attempting to log-in. We appreciate your continued patience. More updates will be shared as soon as possible.

8:56 AM PST

We're still working to restore functionality to affected Slack features such as sending messages, workflows, threads and other API-related features. Users may also experience issues when attempting to log-in. Thank you for your continued patience as we continue investigating. We'll be following up with further updates as they become available.

8:30 AM PST

We're still working to restore functionality to affected Slack features but have also discovered some workflows may also be experiencing issues. We appreciate your patience as we sort this out and will be back with another update soon.

8:08 AM PST

Our investigation is still ongoing but have determined a variety of API endpoints, sending/receiving messages, and some threads loading are also impacted. We'll be back with another update as soon as possible.

7:48 AM PST

We're investigating reports of trouble connecting or loading Slack, we'll provide another update once we have news to share.

7:27 AM PST