Thursday February 6, 2025

Summary

Starting around 8:00 AM PST until about 8:30 AM PST on February 6, 2025, some users experienced issues with emojis rendering properly in Slack, displaying only the emoji names.

We traced this back to a scaling issue with a database service responsible for rendering emoji requests. We temporarily redirected incoming traffic away from the problematic database service to address the scaling issue. Once the issue was resolved, traffic was returned to the proper databases, restoring emoji rendering functionality for all affected users.

1:27 PM PST

Resolved

Users should no longer be experiencing any trouble with emojis. 

Apologies for the trouble today and thank you for your patience.

10:36 AM PST

Cause Identified

We’ve identified the cause of the issue with emojis and we’re working on getting a fix out as soon as possible. 

We’ll be back once we have another update to share.

10:09 AM PST

Investigating

We're investigating an issue rendering and searching for emojis. 

We’re investigating and will let you know as soon as we know more. We appreciate your patience in the meantime.

9:22 AM PST