Thursday February 13, 2025

On February 13, 2025, from 11:00 AM to 1:45 PM PST, we detected an increase in backend errors relating to Workflow Builder. During this time, some users may have encountered various errors when running or editing workflows.


We discovered that a recent backend change to our workflow process was creating these errors. We immediately reverted this change, which resolved the issue for all affected users. We're analyzing data from this event to understand ways to mitigate similar issues that may occur in the future.

5:27 PM PST

We’ve rolled out a fix and Workflow Builder steps are now working as expected. If you’re still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). Thank you for bearing with us as we worked to get this fixed!

2:24 PM PST

We’ve identified the cause of the issue and we’re working on getting a fix out as soon as possible. We’ll be back once we have another update to share.

1:24 PM PST

We’re still looking into the cause of the workflows issue. In the meantime, we're working on a fix to help mitigate impact. We’ll provide new information as soon as it’s available.

12:55 PM PST

Our investigation is still ongoing, but we have determined this is primarily affecting workflows containing any third party connections, including those with custom steps. We'll be back with another update as soon as possible. Thanks for your patience as we continue working on this.

12:25 PM PST

No additional news to share just yet, but we’re focused on getting things back to normal as quickly as we can. We apologize for the continued trouble.

12:02 PM PST

We're investigating reports of errors with some workflow builder steps. Users may be seeing errors such as "We had a problem loading your spreadsheet". We're on the case and will be back with an update as soon as possible.

11:42 AM PST