Monday February 3, 2025

Incident

Some Org Admins may be having trouble loading the People page and other pages in the admin dashboard

incident done Summary

From 3:00 PM PST on February 2, 2025 to around 5:00 PM PST on February 3, 2025, users may have experienced issues accessing some of the admin pages, as well as the Discovery page for Enterprise Grid users. 

A spike in errors caused an increase in traffic across part of our search infrastructure, which powers these pages. Our automatic monitoring systems alerted us to this spike, and we stepped in to redistribute incoming traffic to spread out the load. 

This resolved the issue for all impacted users.

6:00 PM PST

Resolved

The issue some admins were experiencing when loading some pages in the admin dashboard has been resolved. We apologize for the confusion and any disruptions to your work day.

4:05 PM PST

Investigating

We've observed a further increase in reports that some Org and Workspace Admins are continuing to have trouble with the People page on the admin dashboard not loading. We’re actively investigating and we'll report back as more information becomes available.

2:58 AM PST

Resolved

We have resolved the issue that caused some Org and Workspace Admins to experience trouble loading the People page on the admin dashboard, as well as some users accessing the discovery page on Enterprise Grid.

This issue has now been fully resolved for all users. We apologize for the disruption and appreciate your patience.

5:40 PM PST

Investigating

We're investigating reports that some Org and Workspace Admins are having trouble with the People page on the admin dashboard not loading. This may also impact the workspace discovery page for Enterprise Grid users. We'll be back with another update once we know more and we apologize for the inconvenience in the meantime.

2:27 PM PST

Features affected

Search

Workspace/Org Administration

Status

Incident